Privacy Policy

This privacy policy sets out how Luxerosa Ltd uses and protects any information that you give Luxerosa Ltd when you use this website. Luxerosa Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Luxerosa Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

We do not store customer credit card details nor do we share customer details with any 3rd parties 

What we collect 

We may collect the following information: 

  • name 
  • contact information including email address 
  • demographic information such as postcode, preferences and interests 
  • other information relevant to customer surveys and/or offers 

For the exhaustive list of cookies we collect see the List of cookies we collect section. 

What we do with the information we gather 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

  • Internal record keeping. 
  • We may use the information to improve our products and services. 
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have elected to receive these emails. otherwise you will not receive any of these types of emails from us. 
  • Please note we will not share any of your personal data with any 3rd party unless required to do so by law 

Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways: 

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Luxerosa Ltd, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW 

We will not sell, distribute or lease your personal information to third parties unless required by law to do so. 

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Luxerosa Ltd, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

List of cookies we collect 

The table below lists the cookies we collect and what information they store. 

COOKIE name 

COOKIE Description 

CART 

The association with your shopping cart. 

CATEGORY_INFO 

Stores the category info on the page, that allows to display pages more quickly. 

COMPARE 

The items that you have in the Compare Products list. 

CURRENCY 

Your preferred currency 

CUSTOMER 

An encrypted version of your customer id with the store. 

CUSTOMER_AUTH 

An indicator if you are currently logged into the store. 

CUSTOMER_INFO 

An encrypted version of the customer group you belong to. 

CUSTOMER_SEGMENT_IDS 

Stores the Customer Segment ID 

EXTERNAL_NO_CACHE 

A flag, which indicates whether caching is disabled or not. 

FRONTEND 

You sesssion ID on the server. 

GUEST-VIEW 

Allows guests to edit their orders. 

LAST_CATEGORY 

The last category you visited. 

LAST_PRODUCT 

The most recent product you have viewed. 

NEWMESSAGE 

Indicates whether a new message has been received. 

NO_CACHE 

Indicates whether it is allowed to use cache. 

PERSISTENT_SHOPPING_CART 

A link to information about your cart and viewing history if you have asked the site. 

POLL 

The ID of any polls you have recently voted in. 

POLLN 

Information on what polls you have voted on. 

RECENTLYCOMPARED 

The items that you have recently compared. 

STF 

Information on products you have emailed to friends. 

STORE 

The store view or language you have selected. 

USER_ALLOWED_SAVE_COOKIE 

Indicates whether a customer allowed to use cookies. 

VIEWED_PRODUCT_IDS 

The products that you have recently viewed. 

WISHLIST 

An encrypted list of products added to your Wishlist. 

WISHLIST_CNT 

The number of items in your Wishlist.