Up-to Date Contact Details:
The contact email and mobile number you provide at checkout will be used to send you notifications about your delivery. So if the item is a gift then you may choose to provide the mobile number of the recipient, so they can be aware of a delivery in their name.
We will always send an email with tracking details so you can monitor the delivery.
You will receive an email/ text a day before the delivery, at which point you have the option to re-schedule delivery, collect from a collection point or deliver to a neighbour if you or the recipient is not going to be in.
On the day of the delivery you will receive a delivery time estimate from the courier company.
The courier will deliver your parcel and either obtain a signature or take a photograph of the item at your doorstep.
If no ones is home
The courier will leave the item with a neighbour. If you DO NOT want the item to be left with a neighbour then please inform us at checkout